How do I activate deposit limits on my irm1 account?

Log in to your irm1 account, go to "Account Settings", then select "Responsible Gambling" or "Self-Control". There you will find options to set daily, weekly, and monthly deposit limits. Enter the amount you are comfortable with and click "Save". Limits take effect immediately. If you wish to increase a limit, the change will only come into effect after a 24-hour cooling-off period for added protection.

Can an irm1 temporary self-exclusion be cancelled early?

Temporary self-exclusion (24 hours, 7 days, or 30 days) cannot be cancelled or shortened before the period ends. This is intentional by design — to ensure the break you take delivers its intended benefit. Your account will be automatically restored once the exclusion period expires. However, permanent self-exclusion is irreversible and will not expire automatically.

Are my conversations with the irm1 responsible gaming support team kept confidential?

Yes, completely. All conversations involving responsible gambling, problem gambling, or requests for self-control tools are handled with the highest level of confidentiality. This information is never shared with any third party, never used for marketing purposes, and is only accessible by irm1 support staff who are specially trained in this area. You have nothing to worry about in terms of stigma or any negative consequences from seeking help.

Can I ask irm1 to restrict the types of games I can access?

Yes. If you find you have an issue with a specific type of game — for example slots or Live Casino — but still want access to the Sports Betting section to follow Malaysian Super League football or badminton tournaments, you can contact the irm1 support team to request a block on specific game categories. Requests will be processed within 24 working hours and remain in effect until you explicitly request a change.

What happens to the balance in my irm1 account if I choose permanent self-exclusion?

When you activate a permanent self-exclusion, all remaining funds in your irm1 account — excluding any bonus amounts that have not met the conversion requirements — will be returned to you via the same payment method used for your last deposit, whether that is Touch 'n Go eWallet, GrabPay, DuitNow, or FPX. This refund process will be completed within 5 to 15 business days. You will receive an email confirmation once it is done.

irm1 | Responsible Gambling – Play Safe and Stay in Control

Irm1 Responsible Gambling – Play Safe, Stay Entertained

Irm1 believes that online sports betting and casino gaming should be an enjoyable form of entertainment — not a source of stress or burden. We provide self-control tools, professional support, and comprehensive guidance so every Malaysian member can enjoy a balanced, safe, and responsible gaming experience at all times.

Responsible Gambling – More Than Just a Tagline at irm1

For irm1, responsible gaming is not simply a box to tick or a regulatory requirement to meet at a bare minimum. It is a core value that shapes how we design our products, train our staff, and engage with every member in Malaysia.

Our team understands that most Malaysians who use the irm1 platform do so as a form of entertainment — much like catching a Malaysia Super League match at the mamak, following EPL results over the weekend, or winding down with Live Casino games after a long day at work. As long as gambling stays a controlled pastime with no negative impact on daily life, it is a perfectly legitimate and enjoyable activity.

Problems arise when the line between entertainment and dependency starts to blur — and irm1 is committed to helping our members recognise and address early warning signs before they escalate.

What Is Problem Gambling?

Problem gambling, or what professionals term "gambling disorder", refers to a pattern of gambling that disrupts or causes harm to a person's personal, family, financial, or professional life. It's not simply about how much money is spent — someone who spends as little as RM50 a month can still have a gambling problem if it is affecting their family relationships or work performance.

Problem gambling doesn't happen overnight. It develops gradually, and many people don't realise they have a problem until it has reached a more serious stage. That's why irm1 takes a proactive approach — we don't wait for members to ask for help, but actively monitor and reach out to those who may need support.

Warning Signs to Watch Out For

Here are some warning signs that may indicate your gambling habits — or those of someone you know — are starting to go beyond healthy entertainment:

💸

Spending Beyond Your Means

Spending money meant for essential needs — such as rent, utility bills, or food for the children — on gambling.

🔄

Chasing Losses

Continuing to bet after a loss in hopes of "winning back" what you lost is one of the clearest signs that gambling has gone beyond entertainment.

🙈

Hiding Gambling Activity

Lying to a partner, family member, or friend about how much time or money has been spent gambling on irm1 or other platforms.

😰

Feeling Restless When Not Playing

Feeling anxious, irritable, or uncomfortable when unable to access a betting platform can be a sign of psychological dependence.

📉

Declining Work or Academic Performance

Neglecting work, school, or family responsibilities because too much time is spent gambling or thinking about gambling.

💳

Borrowing Money to Gamble

Borrowing money from friends, family, or using credit facilities to fund your betting is a serious warning sign that requires immediate attention.

If You Recognise Any of the Signs Above: Don't wait until things get worse. Reach out to irm1's responsible gambling support team via live chat or email at support@irm1.com. We'll help you activate the right control tools and provide information on support resources available in Malaysia. All conversations are completely confidential.

Responsible Gaming Guide at irm1

Here are some straightforward principles to help you maintain a healthy and enjoyable gaming experience on irm1:

Set a Budget Before You Start Playing

Before logging in to irm1, decide how much you are comfortable spending as entertainment — and stick to it. Use irm1's deposit limit feature to reinforce that commitment. Think of money deposited into irm1 as the cost of entertainment, not an investment you expect to generate returns from.

Do Not Gamble When Stressed or Emotionally Unstable

Betting while angry, sad, stressed, or under the influence of alcohol is one of the leading causes of problem gambling. If you are not in a stable emotional state, use irm1's temporary break feature and come back when you feel better. Your favourite badminton match or football game will always be there tomorrow.

Understand That Losses Are Part of the Game

No betting system or strategy can guarantee consistent wins. The odds in all forms of betting include a margin in favour of the operator. Be clear about this: you will likely lose more often than you win in the long run, and that is normal. Never bet with money you cannot afford to lose.

Take Regular Breaks During Gaming Sessions

Set time reminders in your irm1 account settings so you get notified to take a break every 30 or 60 minutes during a gaming session. Use these breaks to drink some water, stretch, and honestly assess whether you are still playing for fun or starting to play for other reasons.

Balance Gaming with Other Activities

Make sure gambling on irm1 is just one small part of your overall entertainment — not your only outlet. Maintain social connections, outdoor activities, hobbies, and quality time with family. A healthy, well-rounded lifestyle is your best defence against problem gambling.

Stop While You're Ahead

One of the most important — and most challenging — responsible gaming habits is knowing when to walk away while you are ahead, rather than chasing winnings until they are gone. Set a win limit in your irm1 account settings and respect it once it is reached.

For Family & Concerned Individuals

Sometimes those around us can spot the signs of a problem before we notice them ourselves. If you are concerned about the gambling habits of someone you care about, here are some steps you can take.

How to Start the Conversation

Talking about a gambling problem can be a difficult and sensitive conversation. Choose a calm, private moment away from the pressures of daily life. Use 'I' statements — such as 'I am worried about you' — rather than 'You' statements that may come across as accusations. Listen more than you speak, and avoid judging or scolding at the start of the conversation.

If the person uses irm1, you can reach out to our support team for guidance on how to help them access the self-control tools available on the platform, or to find out about professional help resources available in Malaysia.

Remember: Problem gambling is a treatable health condition, not a character flaw or moral failure. With the right support, many people successfully recover and regain control of their lives. The irm1 team is ready to help you or someone you care about take that first step.

Play Safe, Play Happy with irm1

Irm1 is Malaysia's most safety-conscious online betting platform, dedicated to the wellbeing of its members. Register today, activate your self-control tools, and enjoy a truly fun & responsible experience across Sports Betting, Badminton, cricket, e-sports, or Live Casino. Welcome bonus up to RM888 awaits you.

Minimum deposit RM10 • Withdrawals in 5–15 minutes • 24/7 support in BM • Free self-control tools

Irm1 Responsible Gambling – Play Safe, Stay Entertained

The Six Pillars of irm1 Responsible Gaming

Available irm1 Self-Control Tools